Publica is proud to be part of a collaboration awarded national funding to run a project looking into services which could improve e-payment services for local authorities and their customers.
Working with project leaders, North East Lincolnshire District Council, Publica will be part of a team looking at the pros and cons of an e-payment system currently used by central government for paying road tax. The Gov.Uk system offers many financial benefits to local authorities but, with concerns around the cost of implementation and integration with legacy systems, it hasn’t been adopted on a wide scale. This is despite the opportunities it provides for saving money and improving the experience of council customers wanting to pay for services online.
Sarah Turner, Transformation Lead at Publica, said: “It is fantastic to be part of a piece of work which enables proper, well designed research into a product which could help to revolutionise the online experience of council customers and, at the same time, provide savings realised through economies of scale. I’m delighted that staff from Publica will be working with colleagues from other Local Authorities on a common problem rather than us all looking to solve it individually.”
The Local Digital Fund, which is financing the work, was established by the Ministry of Housing, Communities and Local Government (MHCLG), to help local authorities explore and build common solutions to shared problems. A total of £7.5 million was allocated, attracting 389 expressions of interest from local authorities, from which 150 were invited to make full applications. The funding will help the project to increase and share understanding of the technology with other councils.