Service Support Assistant

Service Support Assistant x 2

  • Location: Cirencester
  • Salary: £18,400 per annum
  • Hours: 20 per week
  • Contract Type: Permanent
  • Closing Date: 05 November 2020
  • Interview Date: 16 November 2020

About the role…

Publica is a unique place to work – we’re a local government organisation with a twist!
Publica wants to transform the way local services are delivered.

Are you a self-motivated administrator who adheres to confidentiality? We would love to hear from you and welcome you to our Resident Services Team!

This role plays a key part in supporting the Resident Services Group (which includes large areas of administration such as Housing, Revenues, Benefits, Customer Services, Planning and Environmental Services etc.) is responsible for managing extensive resources; to enable the delivery of great services to our customers. . You will need to be flexible, organised, confidential, hardworking and self-motivated. This role will enable you to contribute positively to the success of the business for the benefit of our customers.

You will need…

  • GCSEs (5 Graded 9-4) or equivalent, including Maths and English)
  • A level NVQ3, or BTEC Relevant professional qualification (Office/ Admin e.g. CLAIT) (relevant experience can be considered as an alternative)
  • Experience in office environment / similar or related role
  • Good level of IT skills - MS Office, Google Suite
  • Knowledge of Northgate, Uniform, Civica, Chipside, MiPermit, Business World Systems and Agresso would be desirable


For more information about this role please see the Job Description/Person Specification.

Special Conditions…

  • Use of a car for work purposes and full UK Drivers Licence
  • BPSS

If you wish to have an informal discussion about this role, please contact Gemma Moreing on or etx 3380


Please note that we are receiving high levels of applications and we may close this advert before the advertised closing date.


If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the ‘Apply for this Position’ icon within this page.

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Please note that if you do not hear from us within two weeks of the closing date shown on the advert, unfortunately your application has not been successful on this occasion.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

Do you consider that you have a disability?

Publica has signed up to 'Disability Confident' commit to encourage applications by offering an interview to those who declare they have a disability, if the person meets the minimum criteria for the job as defined on the person specification.

Please indicate on your covering letter if this applies to you.

Download Job Description and Person Specification

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