Senior Service Designer

Senior Service Designer

  • Location: Cirencester
  • Salary: £31,848- £36,799
  • Hours: 37 hours per week
  • Contract Type: Permanent
  • Closing Date: 18 January 2021
  • Interview Date: 01 February 2021

About the role…

We have an exciting opportunity for an experienced Senior Service Designer who has the knowledge and a specialism for Service Design & User Research, ensuring that Publica is always in line with the latest thinking and practice.

You will scope new service design projects and programmes that meet strategic aims and financial considerations.  Using quantitative and qualitative data to produce designs that meet user needs and provide a persuasive case to influence senior stakeholders. Working on end-to-end services to deliver improved service outcomes and costed savings with minimal support.  You will work collaboratively across the organisation to ensure successful creation, communication and implementation of designs.

Part of this role will be to define and then compile user research into actionable insights and lead design activities that build on findings and make the case for design decisions, explaining and communicating ideas to senior stakeholders to build consensus.

You will need…

  • Service design qualification or equivalent on-the-job experience
  • The ability to take a service design project through from initial scoping right through to implementation and evaluation
  • To understand how a customer operates and how departmental boundaries and internal politics impact behaviours and decisions
  • To operate across the full lifecycle, including Waterfall, Agile project delivery
  • Excellent interpersonal skills, in particular the ability to communicate persuasively and succinctly.

For more information about this role please see the Job Description/Person Specification.

Special Conditions…

  • Use of a car for work purposes

Who are we…

Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.


Please follow the link to see our great benefits: Benefits

If you wish to have an informal discussion about this role, please contact Suzanne Jones on

Closing date: Monday 18th January 2021 @ midnight

Interview date:  week commencing 1st February 2021 (in person subject to covid restrictions)

Please note that we are receiving high levels of applications and we may close this advert before the advertised closing date.

If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the ‘Apply for this Position’ icon within this page. Alternatively, please email us at or contact the recruitment team on 01285 623079/70

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Please note that if you do not hear from us within two weeks of the closing date shown on the advert, unfortunately your application has not been successful on this occasion.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

Do you consider that you have a disability?

Publica has signed up to 'Disability Confident' commit to encourage applications by offering an interview to those who declare they have a disability, if the person meets the minimum criteria for the job as defined on the person specification.

Please indicate on your covering letter if this applies to you.

Download Job Description and Person Specification

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