Client Support Officer

Client Support Officer


  • Location: Witney
  • Salary: £18,805 - £23,048 per annum, pro rata
  • Hours: 30 per week
  • Contract Type: Permanent
  • Closing Date: 26 September 2021
  • Interview Date: 30 September 2021

Do you want to make a lasting difference to some of the more vulnerable residents within our communities? Then this new rewarding opportunity might be for you!

West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to live, work and visit in the UK.  We provide a range of important services including waste and recycling collections, planning, housing, leisure, community safety and environmental health.  The Council has an ambitious Council Plan focussed on a range of important priorities including climate action, strong local communities, and a vibrant district economy.  We want to deliver excellent modern services whilst ensuring the financial sustainability of the Council.  We also want to continue working in close partnership with our local communities and other important partners.

You will be part of a team of 3 Client Support Officers and work closely with the Benefits, Council Tax and Housing Teams.

About the role…

We are looking for a Client Support Officer to be based in West Oxfordshire. You will mostly be remote working, which is a great benefit allowing you extra flexibility. You will make a real and lasting difference to some of the more vulnerable residents within our communities and support Publica’s role in safeguarding.

You will help to make a real and lasting difference specifically:

  • Helping residents to mitigate the financial impact of welfare reform
  • To help sustain tenancies and prevent homelessness
  • To assist with and assess Discretionary Housing Payment applications
  • To support Publica and the Councils’ role in Safeguarding.

This is a replacement role, which will cover West Oxfordshire. Within the District, there are plenty of places to see and visit whether you love hiking or cycling.  With our agile working ethos: you will be spoilt for choice. 

You will need…

  • GCSEs including English and Maths (or equivalent)
  • Excellent Customer Service and Communication skills
  • Experience of dealing with challenging situations involving members of the public

In addition, if you have Housing or Housing Benefit knowledge that would be great!

Special Conditions…

  • Ability to travel
  • BPSS

For more information about this role please see the Job Description/Person Specification.

If you wish to have an informal discussion about this role, please email Paula.Massey@publicagroup.uk

Please follow the link to see our great benefits: Benefits

Closing date for CV’s: Sunday 26th September 2021

Interview Date: Thursday 30th September 2021

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. 

Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.

If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the ‘Apply for this Position’ icon within this page. Alternatively, please email us at join-us@publicagroup.uk or contact the recruitment team on 01285 623079/70

Your application will not be considered if you have not provided a supporting statement/covering letter, in addition to your CV.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.


Do you consider that you have a disability?

Publica has signed up to 'Disability Confident' commit to encourage applications by offering an interview to those who declare they have a disability, if the person meets the minimum criteria for the job as defined on the person specification.

Please indicate on your covering letter if this applies to you.


Download Job Description and Person Specification

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