Appeals Technician (1)

Appeals Technician

  • Location: Forest of Dean
  • Salary: £19,000 per annum
  • Hours: 37
  • Contract Type: Permanent
  • Closing Date: 06 October 2020
  • Interview Date: 19 October 2020

About the role…

Publica is a unique place to work – we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

Publica is seeking to recruit an Appeals Technician to join our Development Management Team. You will provide administrative support to the Appeals Officer ensuring that Planning Appeals are successfully determined. Helping uphold the planning policies of the council and protecting the Forest of Dean from inappropriate development

You will  case manage the appeals ensuring relevant third parties are notified, dates for venues are arranged and statements are submitted on time. In a small team which also deals with Planning Enforcement you will also provide support to the Enforcement officers.

If you have experience in assessing routine solutions and a proven record of delivering high quality customer service, we would love to hear from you!


You will need…

  • A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
  • Experience in assessing routine situations and carrying out inspections if and when required
  • Ability to remain calm and confident when dealing with challenging customers and environments
  • Ability to resolve routine issues by negotiation
  • Maintain accurate and up to date records
  • Competent in using a range of technology and software packages, including Microsoft and Google


For more information about this role please see the Job Description/Person Specification.

Special Conditions…

  • Use of a car for work purposes would be desirable

If you wish to have an informal discussion about this role, please contact Clive Reynolds on or etx 2349


Please note that we are receiving high levels of applications and we may close this advert before the advertised closing date.

If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the ‘Apply for this Position’ icon within this page.

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Please note that if you do not hear from us within two weeks of the closing date shown on the advert, unfortunately your application has not been successful on this occasion.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

Do you consider that you have a disability?

Publica has signed up to 'Disability Confident' commit to encourage applications by offering an interview to those who declare they have a disability, if the person meets the minimum criteria for the job as defined on the person specification.

Please indicate on your covering letter if this applies to you.

Download Job Description and Person Specification

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